Role:
• Proactively utilize network monitoring tools to isolate events before service degradation occurs.
• Coordinate with users and Internet Service Providers to ensure timely and satisfactory resolution for any trouble tickets.
• Troubleshooting layers 1, 2 and 3 of the OSI Model
• Candidate must have hands on experience on Network devices like Routers/switches.
• Should be a technical graduate with CCNA certification.
• Should be capable of handling issue on Routing, Switching, Wireless, and Voice.
• Reporting/ availability/ response to help desk team.
• On-time delivery of services as per SLA.
• Understanding/ Preparation/ Completion of assignments.
• Presentation/ Communication Skills.
• Technical Skills/ Technical up-gradation.
• Initiative taken towards completion of assignments.
• Properly filled/ Submission of call/ Installation report.
• Conveyance Voucher/ Inventory (Standby devices) list Submission.
• Provide hardware, software and connectivity support for servers providing Internet hosting of websites and service. Install, configure, troubleshoot and support routers, firewalls and switches, network equipment and related peripherals will be managed by system engineering).
• Accurate document procedures, configurations, trouble descriptions and problem resolution.
• Will draw upon technical knowledge to maintain SLA for quality of service and timeliness in problem resolution to ensure maximum end user and production up-time.
• Must utilize communication and interpersonal skills to work closely with Developers and customers.
• Must manage time to ensure completion of projects and assignments within budget.
Desired Skills:
• Thorough knowledge of IP networking principles.
• Robust experience with addressing, sub-netting, routing, switching, VLANs, VTP, STP, NAT, VPN, 802.1x, VRRP, HSRP etc.
• Hands-on experience implementing, administrating and troubleshooting network devices: Cisco ASA, Cisco/HP network switches, Cisco/HP routers
• Strong knowledge of firewall policies, NAT rules, IP SLA, IPSec VPN, IDP & IPS, RADIUS, and TACACS.
• Strong knowledge of IP routing protocols OSPF, BGP, EIGRP, QoS, GRE, NetFlow WAN technologies.
• A good level of experience implementing and administering common TCP/IP based services, including DNS, DHCP, HTTP, FTP, SSH, SMTP, etc.
• Experience with standard network and security change and configuration control policies.
• Operational experience with network security issues and access control mechanisms.
• Must be able to work effectively with little supervision as well as in a team environment.
• Ability to develop and document operational and crisis response procedures.
• Ability to work in a fast-paced, rapidly growing environment while balancing multiple, sometimes competing priorities successfully.
• CCNA(R&S) or CCNA Security certified
• Graduate in CS or equivalent