Experience in the following:
Handling calls as per SLA related to:
E-Mail Configuration
Hardware, Desktops & Laptops
Printers & Scanners
Active Directory – Addition & Deletion
Mobile Devices like IOS & Android for basic email troubleshoot
MS Office
Working on Anti-Virus updates
Working on OS – Windows latest version
Updating CTS
Troubleshooting all network and application issues and provide recommendations to ensure better customer services
Documentation & MIS reporting
Compliance management and escalate issues if required
Qualification
4-7 years hands on experience in desktop support
Should be a graduate in Computers
Preferably certified in MCP, MCSC, MCITP, CCNA
Good Communication Skills